We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, Couple's Paradise is proud to be one of the few adult retailers that accepts customer returns.

Under our 100% Customer Satisfaction Guarantee, you can return any item on the site if there is any issues during the first 90 days of ownership. Our customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item, substituting a similar item in its place or refunding your money.

If an item does not perform because of a manufacturer’s defect, then return it to us. We’ll replace it without charge.